Thank you for taking the time to contact our Customer Service Department. Please read through the FAQ's listed below which answer the good majority of questions our Customer Service department receives. Links will be provided in the various FAQ's for contacting us directly.

What is your upgrade pricing policy?
How much does it cost to upgrade my software to latest version?
The software is not working, crashes, or has some type of problem.
I need help getting a particular feature to work.
I need to find out if your software has a particular feature(s).
Do you offer academic, non-profit, or any other special pricing on your products?
Do you offer any side grades from competing products?
I'm not able to download your software.
I'm not able to install your software.
The license number I received from you or that came with the product I purchased from a retail store does not work.
I lost my license number.
I purchased one of your products at a retail store and it's telling me I have to purchase it again?
I purchased one of your products at a retail store and I can't find the license key.
I purchased one of your products at a retail store and it didn't come with a printed manual.
What is your refund policy?
Can I install the software on two computers and use the same license number?
I purchased a product(s) from your online store, but I have not received the email that contains my license number.
Do you accept PayPal for payment?

Chronos typically charges for major upgrades to the software while minor updates are free. For example, there is a $25 charge to upgrade from SOHO Notes 5.x to SOHO Notes 6.x. On the other hand, SOHO Notes 6.5.4 is a free update for SOHO Notes 6.x users. The typical major upgrade cycle for a Chronos product is 10 to 18 months. If a major upgrade is released within 60 days of your purchase, the upgrade charge is usually waived. While Chronos reserves the right to change its upgrade policy at any time, the aforementioned policy has been in effect for over twelve years.

Please visit the Chronos Upgrade Store to get upgrading pricing information.

Please visit Support for any type problem with the software. Customer Service is not setup to respond to technical issues and as such will not respond.

Please visit Support for any type problem with the software. Customer Service is not setup to respond to technical issues and as such will not respond.

There are four easy ways to find out if our software has a particular feature (listed in the order you should try):

1) Consult the Product pages.
2) Download the User Guide. Each user guide contains a comprehensive feature overview as well as detailed instructions on how each feature works.
3) Download a fully functional 30-day demo of the software. The demo will let you try out the software for yourself to see if it offers the functionality you're after.
4) Visit our Support department.

Chronos tries to offer its software at the same low price for everyone. Because of this practice, Chronos doesn't offer special pricing for any particular type of organization. Chronos does, from time-to-time, offer special promotions so be sure to check-out the Chronos Promotions page.

Yes, sometimes. The Chronos Promotions page will list any current side grades from competing products.

If you click on a download link and nothing happens or you receive some type of error message, this means that our servers are currently overloaded. Please try the download at a later time.

Please visit Support regarding any type of installation issue—Customer Service will not be able to help you with installation issues.

There's a few things you can do to resolve most issues with the license number not working:

1. Make sure the license number you're using is for the right product and right version of a product. If you received the license number via an email from us, the email will list the compatible product and version.

2. If the license number contains a letter at the beginning of it, enter the letter in upper-case.

3. If you're copying and pasting the user name and license number from the email you received from us and it doesn't work, manually type in the user name and password.

4. Restart the software and try the license number again.

If the license number still does work, contact Customer Service and let them know the product you purchased, where you purchased it from, and the license number you're using.

Please fill-out the Lost License Key form.

The software isn't actually asking you to purchase the software again. Rather, it's asking you to license the software with the license number on the CD sleeve. Users who didn't purchase the software at a retail store will need to purchase a license from Chronos. But since you did already purchase the software, you can simply license the software using the license key on the front or back of the CD sleeve. For example, launch the SOHO Business Cards and choose SOHO Business Cards > Licensing. In Step 2, enter your first and last name along with the license number on the CD sleeve and then click the Save button. The software will now be licensed for use on your computer.

The license key is located on either the front or back of the CD sleeve. You'll see the name of the product you purchased and below it will be your license number.

In an effort to keep the price of our software as low as possible and reduce environment waste, all manuals are only available in PDF format. Once you install the software, the PDF manual will be available from within the program (Help > software name Help). You can also download the manual for the product you purchased from the User Guide page.

Chronos wants you to be happy with your software purchase. To this end, we invite you to download and try out any of our products for up to 30 days before you buy. Because we offer a 30 day Try-Before-You-Buy program, we do not offer refunds on software purchases. We also are unable to refund purchases of our products made at retail stores (all retail refunds must go through the store you purchase the software from and are subject to their refund policy). Please refer to our Purchase Guarantee page for more information.

Please consult the Chronos LLC License Agreement.

As soon as you submit your order to us and you see the Thank You page with your order number, an email with your license number has already been sent to you. The same email also gets sent to us for our records. We have learned from experience that one of the below reasons explains in 99% of the cases why the email may not have been received:

a) your ISP flagged the email as spam
b) your email client flagged the email as spam
c) the email address your entered on the purchase page was wrong
d) your email account is full (quota exceeded)

Check with your ISP and your local email client to see if the email was flagged as spam. The "From" address will be orders@store.chronosnet.com and the subject of the email will be "Chronos Purchase - Order Number XXXX" where XXXX is your order number. If you're unable to find the email or you simply did not get it, then contact Customer Service and please give them your order number and the product(s) you purchased.

No, we do not accept PayPal payments. We do accept Visa, MasterCard, Discover, and American Express.

If your question was not answered by one of the above FAQ's and it is non-technical please contact a Customer Service representative.